Configuring Email-to-Case

Learn how to set up the Salesforce On-Demand Email-to-Case feature in conjunction with the eperi sEcure Platform.

After successful configuration, all your customer's emails are routed to your support email address via the eperi sEcure Platform, get encrypted and automatically converted into a case in your Salesforce org. The data in the case is stored encrypted in your Salesforce org. An email notification for a case is decrypted by the eperi sEcure Platform and forwarded to the respective email address of your customer.