Error: Processing your request failed

Remedy

• Confirm that the eperi sEcure Platform Reverse Proxy is running and is listening on the correct port (check the proxy status on the Dashboard of the eperi sEcure Platform Admin Console). This will likely be port 443 for HTTPS. If you have recently made configuration changes, then a restart of the proxy might be necessary.
  Important: In a cluster setup, the proxy must be restarted with Cluster Wide option.

  

• Check if the app settings in the eperi sEcure Admin Console are correct. In the case of Salesforce, the Salesforce login subdomain parameter of the Salesforce Reverse Proxy App should be set to one of the following depending on whether you are using a sandbox or production Org:
  • test.salesforce.com (sandbox)
  • login.salesforce.com (production or development org)
• If you are using the custom Salesforce 'My Domain' feature, you will need to specify custom URL remappings in the Salesforce XML template. eperi support will be able to assist you with these modifications to support your custom Salesforce domain name.
• The URL you use to connect to Salesforce in a web browser should be one of those mentioned below:
  • https://login.gatewayname.com: This will map to either https://test.salesforce.com or https://login.salesforce.com depending on whether you are using a sandbox or production org.
  • https://salesforce.gatewayname.com: This will map to the custom mydomain setting such as https://custom-mydomain.eu51.force.com.
• In case of a cluster setup make sure that the respective adapter for your SaaS application is installed on each eperi sEcure Platform node. On Ubuntu for example you may check this using the following command:

  dpkg --list | grep eperi

• If the above does not resolve the issue, then the catalina.out stack trace may provide further details.