Adding an MX Record

Add an MX record to the DNS, so that emails from customers to your support email address are routed to the Postfix SMTP Relay.

Before you begin

You have administrative access and permission to edit DNS records for your company's domains.

About this task

We assume the following sample data:
  • Your support email address is: support@my-domain.tld
  • The host name of the Postfix SMTP Relay is mail.secure-sf.com.

Procedure

  1. Log into the application, where you manage your Internet domains.
  2. For example, add the following MX record to your domain:
    • Domain: my-domain.tld.
    • Class: IN
    • Type: MX
    • Priority: 10 (or zero for the highest priority)
    • Mail-server hostname: mail.secure-sf.com.

Results

Emails to your support email address will be forwarded to the Postfix SMTP Relay and processed according to your Email-to-Case configuration.