Customizing support settings

Customize the support settings.

Procedure

  1. From Setup, enter Support Settings in the Quick Find box, and select Support Settings.
  2. In the Support Settings page click Edit.
  3. Configure the settings as shown in the example below:
    Important: Make sure the Send Case Notifications from System Address option is disabled. Otherwise, case notifications will not be routed through the Postfix SMTP Relay and will not be decrypted.
    Figure 1: Support settings page - part one
    Support settings page - part one
    Figure 2: Support settings page - part two
    Support settings page - part two
  4. Click Save.

Results

You have successfully customized the support settings.