Adding a new encryption policy is impossible

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Adapter for Salesforce
Information and resources to help you get started installing and integrating the Adapter for Salesforce with eperi sEcure Platform.
Troubleshooting
This section describes various troubleshooting scenarios. It contains information about how to identify or resolve specific issues.
Adding a new encryption policy is impossible

Adding a new encryption policy is impossible

Condition

Adding a new encryption policy in the Salesforce tab of the eperi sEcure Admin Console is impossible. You can select an object, but it's impossible to add any field of the selected object.

Cause

The password for the service account used to connect to Salesforce has expired.

Remedy

Procedure

Production organizations: Go to login.salesforce.com and click Forgot your password?
Sandbox organizations: Go to test.salesforce.com and click Forgot your password?
Or ask your Internal Salesforce System Administrator to reset your password.