Error: Invalid client id

Condition

While accessing your Salesforce org via eperi sEcure Platform, the following error message is displayed:

error - client id

error=invalid_client_id&error_description=client%20identifier%20invalid

Remedy

Procedure

  • Log into to the eperi sEcure Admin Console and check if the Salesforce Client Id configured in the Salesforce Encryption Setting is correct.
  • Log into to your Salesforce org and check if the eperi sEcure Connected App has the correct Callback URL setting. The Callback URL is configured in the API section of the connected app.