Initial login to Salesforce fails

Condition

The initial login to Salesforce fails. It's possible to get to the Salesforce login page via eperi sEcure Platform, but not any further.

Remedy

Procedure

  • Make sure the following URLs are based on the URL that the user entered in the browser:
    1. In the Salesforce app, the parameter gateway hostname (configured in the eperi sEcure Admin Console.
    2. The Callback URL in the Salesforce connected app (configured in your Salesforce org).
    3. Check the URL remapping URLs in the Salesforce reverse proxy app template – if there are customized ones.
  • As soon as you have fixed the configuration, request the user to remove the relevant website from the browser history. Referring to Firefox, the procedure is as follows (Excerpt from the online article Delete browsing, search and download history on Firefox):
    Figure 1: How to remove a single website from the Firefox history
    How to remove a single website from the Firefox history