Login to Salesforce Omni-Channel fails

Condition

Within the Omni-Channel Console logging in to the Omni-Channel widget doesn't work any more.

Cause

A possible cause is that the Live Agent Domain name as configured in the eperi sEcure Platform is not valid any more. With the Salesforce Spring '20 Release the Live Agent Domain name has changed (at least for Salesforce sandboxes).

Remedy

Procedure

  1. Access the eperi sEcure Admin Console.
  2. Select the Apps page.
  3. Edit the Salesforce Reverse Proxy App.
  4. Adjust the Live Agent Domain name in the respective configuration field.
  5. Click Submit.
  6. Select the Dashboard page.
  7. Restart the Salesforce Reverse Proxy.
    Important: In a cluster setup, the proxy must be restarted with Cluster Wide option.

    Proxy Status - Proxy cannot (re)start